Returns

(1) When entering into a distance selling contract, consumers are typically granted a statutory right of withdrawal. However, in accordance with FEINICKÖ’s policy, the right of withdrawal and any request for returns or exchanges are only accepted under specific circumstances outlined below.

(2) Accepted cases for withdrawal, return, or exchange:

Withdrawal or cancellation before shipment: You may cancel or withdraw your order only if the product has not yet been shipped and the reason for cancellation is due to delays or issues caused by the manufacturer or supplier (for example, if delivery takes significantly longer than the estimated schedule). You must notify us as soon as possible before the order is dispatched.

Return due to manufacturer defect: If the product is defective due to a manufacturing issue, FEINICKÖ will accept a return or exchange after the product has been inspected and the defect verified by FEINICKÖ staff.

Significant delay from the manufacturer: If there is an excessive delay from the manufacturer beyond the expected delivery schedule, customers may request cancellation or withdrawal after FEINICKÖ has verified the situation.

Please note: All withdrawal or return requests are subject to assessment and approval by FEINICKÖ staff before being accepted.

Right of Withdrawal

The statutory withdrawal period is 14 days, starting from the day you or a non-carrier third party designated by you took possession of the goods.

According to FEINICKÖ’s policy, the right of withdrawal only applies before the goods are shipped, under the conditions listed above.
Once the order has been dispatched, the right of withdrawal no longer applies, except in cases of manufacturer defects or supplier delays as described.

To exercise your right of withdrawal or request a return/exchange, you must notify us in writing (for example, via email or postal mail).
We advise using our return portal for faster processing.
You may also use a sample withdrawal form; however, this is not required.

To help us process your request efficiently, please include detailed photos, a description of the issue, your order number, and your contact information when submitting a return due to a defect.

Size Exchange Policy

FEINICKÖ accepts size exchanges within 14 days after you receive the product if:

• The product does not fit properly, and
• The desired size is still in stock for exchange.

Customers are responsible for all shipping costs incurred when exchanging sizes.
The product must remain in its original condition (unworn, unwashed, undamaged, with all tags and packaging intact).
FEINICKÖ reserves the right to reject exchanges that do not meet these conditions.

Important Notice

All measurements, materials, and product details are clearly stated on our website. Therefore, please consider carefully before placing an order to avoid issues related to size or material misunderstandings.
These policies are designed to ensure fairness and transparency for both our customers and FEINICKÖ in maintaining product quality and service standards.

For questions please contact:  feinickoworldwide@gmail.com

Consequences of Withdrawal

If you revoke this contract, we shall reimburse you for all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the inexpensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us (see above) immediately and in any event no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day deadline.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties, and functionality.

(2) The provider informs about the sample withdrawal form in accordance with the statutory regulations as follows:

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it to us.)

• To [the name, address, and, if applicable, email address of the entrepreneur must be inserted by the entrepreneur]:

• I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

• Ordered on (*)/received on (*)

• Name of the consumer(s)

• Address of the consumer(s)

• Signature of the consumer(s) (only for communication on paper)

• Date

(*) Delete as applicable