Returns

Returns – Cancellation Policy for the purchase of goods

(1) When entering into a distance selling contract, consumers are typically granted a statutory right of withdrawal, from which they may only withdraw in their own interest. In compliance with the applicable laws, the seller provides the following information:

(2) We do not accept returns when the product is no longer intact and only accept returns when there is a valid reason (assessed and evaluated by FEINICKÖ staff).

Right of Withdrawal

Within 14 days, you may withdraw from this agreement without providing a reason.

The time frame for withdrawal is 14 days starting on the day that you or a non-carrier third party you designate took possession of the goods.

You must give us notice of your decision to withdraw from this contract in writing (for example, by sending us a letter via email or postal mail) in order to exercise your right of withdrawal (see contact information below). For returns, we advise utilizing our return portal. Alternatively, you can use the sample withdrawal form; however, it is not required.

It is sufficient for you to send the notice of exercising the right of withdrawal before the withdrawal period in order to  the withdrawal period has expired.

For questions please contact:  feinickosupport@gmail.com

Consequences of Withdrawal

If you revoke this contract, we shall reimburse you for all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the inexpensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us (see above) immediately and in any event no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day deadline.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties, and functionality.

(2) The provider informs about the sample withdrawal form in accordance with the statutory regulations as follows:

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it to us.)

• To [the name, address, and, if applicable, email address of the entrepreneur must be inserted by the entrepreneur]:

• I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

• Ordered on (*)/received on (*)

• Name of the consumer(s)

• Address of the consumer(s)

• Signature of the consumer(s) (only for communication on paper)

• Date

(*) Delete as applicable