SHIPPING POLICY
Last Updated: October 8, 2026
FEINICKO ships worldwide to supported destinations from Vietnam.
We work with international shipping partners to provide reliable delivery services. Please review the information below before placing your order.
ORDER PROCESSING
Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
During collection releases, promotional periods, or periods of high order volume, processing may take longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
SHIPPING METHODS & DELIVERY TIMES
We offer different shipping services depending on the destination and available logistics routes.
STANDARD SHIPPING
Estimated delivery: 7–14 business days for most supported destinations.
Standard shipping is generally more economical, although delivery times may be longer depending on the destination and customs processing.
EXPRESS SHIPPING
Estimated delivery: 3–7 business days for supported destinations.
Express shipments may be handled by UPS or another international courier, depending on availability.
Shipping options, estimated transit times, and applicable fees will be displayed at checkout.
All delivery times are estimates and begin after the order has been dispatched, not when the order is placed.
Delivery may take longer due to customs inspections, carrier disruptions, local holidays, weather conditions, or other circumstances outside our reasonable control.
Any mandatory delivery rights under applicable consumer law remain unaffected.
SHIPPING FEES
Shipping costs are calculated based on the delivery destination, selected service, and order details.
The applicable shipping fee will be displayed before checkout is completed.
We may offer promotional or complimentary shipping for selected orders or destinations.
CUSTOMS DUTIES & IMPORT TAXES
International shipments may be subject to import duties, VAT, customs clearance fees, and other charges imposed by the destination country.
Responsibility for these charges depends on the selected shipping service.
DUTIES & TAXES INCLUDED
Certain shipping options may include applicable import duties and taxes.
Where this service is available, it will be expressly indicated during checkout.
DUTIES & TAXES NOT INCLUDED
For shipping options where duties and taxes are not included, customers may be responsible for charges assessed by the destination country’s customs authorities or courier.
Express shipments may be subject to additional import charges.
FEINICKO cannot guarantee the amount of customs duties or taxes assessed by local authorities.
All customs declarations are prepared in accordance with applicable laws and shipping requirements.
ORDER TRACKING
Once your order has been shipped, tracking information will be sent to the email address provided at checkout.
Tracking updates may take some time to appear after the parcel has been handed over to the carrier.
If tracking information has not updated for an extended period, please contact support@feinicko.com.
PRE-ORDER ITEMS
Pre-order products require additional time for production or preparation before shipment.
Estimated production and dispatch dates are provided on the relevant product page or during checkout.
Shipping transit estimates do not include pre-order production time unless expressly stated.
If a significant production delay occurs, we will make reasonable efforts to notify affected customers and provide updated information.
Cancellation and refund rights remain subject to our Returns Policy and applicable consumer law.
INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information.
Please ensure that your name, address, postal code, telephone number, and other required delivery details are correct before submitting your order.
If you notice an error, contact us as soon as possible at support@feinicko.com.
We will attempt to update your shipping details before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or shipment.
Additional shipping charges caused by incorrect information may apply where permitted by law.
FAILED DELIVERY & UNCLAIMED PACKAGES
If a delivery attempt is unsuccessful, the courier may arrange another delivery attempt or direct the parcel to a local collection point.
Customers should follow the carrier’s instructions and collect their parcels within the specified period.
If a parcel is returned because of an incorrect address, failure to collect it, or refusal to complete required customs procedures, additional documented shipping or return costs may apply where permitted by law.
Any refund or redelivery arrangement will be assessed in accordance with our Returns Policy and applicable consumer protection requirements.
LOST OR DAMAGED PACKAGES
If your parcel appears lost or arrives damaged, please contact support@feinicko.com with your order number and relevant details.
We may initiate an investigation with the shipping carrier.
Where a parcel is confirmed lost or damaged during delivery, we will provide an appropriate resolution in accordance with applicable law and the agreed delivery terms.
Carrier investigations may require additional time.
FEINICKO does not exclude responsibility for shipment loss or damage where that responsibility remains with the seller under applicable consumer law.
DELIVERY RESTRICTIONS
Certain destinations may be temporarily unavailable due to carrier limitations, customs restrictions, or other logistical conditions.
If we cannot fulfill an order to the selected destination, we will contact you and arrange an appropriate resolution, including a refund where required.
CONTACT
For shipping inquiries, tracking assistance, or delivery issues, please contact:
FEINICKO
Owned and operated by FEINICKO CREATIVE TEAM
Ho Chi Minh City, Vietnam
Email: support@feinicko.com
Website: www.feinicko.com
All rights reserved © 2026 FEINICKO.