FREQUENTLY ASKED QUESTIONS
Find answers to common questions about orders, shipping, sizing, and returns.
ORDERS & PAYMENTS
HOW CAN I PLACE AN ORDER?
You can shop directly through www.feinicko.com. Select your preferred product, size, and quantity, then proceed to checkout.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Available payment methods are displayed at checkout and may vary depending on your location.
CAN I CANCEL OR CHANGE MY ORDER?
Please contact support@feinicko.com as soon as possible with your order number.
We will try to accommodate changes or cancellations before dispatch. Once an order has been shipped, changes may no longer be possible.
Any statutory cancellation or withdrawal rights remain unaffected.
CAN I CHANGE MY SHIPPING ADDRESS?
If your order has not yet been dispatched, contact us immediately. We will attempt to update your address.
Address changes cannot be guaranteed after dispatch.
SHIPPING & DELIVERY
DO YOU SHIP INTERNATIONALLY?
Yes. FEINICKO ships internationally to supported destinations.
Available shipping services and fees are shown at checkout.
HOW LONG DOES SHIPPING TAKE?
Standard shipping generally takes approximately 7–14 business days.
Express shipping generally takes approximately 3–7 business days for supported destinations.
These estimates exclude order processing and pre-order production time.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
WILL I HAVE TO PAY IMPORT TAXES?
It depends on your destination and the shipping method selected.
Some shipping services may include import duties and taxes, while others require customers to pay charges assessed by local customs authorities.
Any duties-and-taxes-included service will be identified at checkout.
WHAT IF MY PACKAGE IS DELAYED?
International deliveries may occasionally experience delays due to customs inspections or carrier operations.
If your tracking has not updated for an extended period, contact support@feinicko.com and we will assist you.
WHAT IF MY PACKAGE IS LOST?
Please contact our support team with your order number.
We will investigate the shipment with the carrier and arrange an appropriate resolution in accordance with applicable law.
SIZING & PRODUCT INFORMATION
HOW DO I CHOOSE THE RIGHT SIZE?
Please refer to the size chart provided on each product page.
We recommend comparing the measurements with a similar garment you already own.
DO YOUR PRODUCTS FIT TRUE TO SIZE?
Fit varies depending on the product.
Some FEINICKO pieces feature oversized, relaxed, or baggy silhouettes. Please refer to the product description and size chart for specific details.
ARE THERE VARIATIONS BETWEEN PRODUCTS?
Certain products feature washing, dyeing, distressing, coating, or hand-finished details.
Minor variations may occur as part of the intended design.
These characteristics do not exclude rights relating to defective or incorrectly described products.
HOW SHOULD I CARE FOR MY ITEMS?
Care instructions are provided on the relevant product page or garment label.
We recommend following these instructions to preserve the fabric, finish, and detailing.
RETURNS & EXCHANGES
DO YOU ACCEPT RETURNS?
Returns are accepted in accordance with our Returns, Exchanges & Refunds Policy and applicable consumer protection laws.
Please review our policy before submitting a request.
CAN I EXCHANGE AN ITEM FOR ANOTHER SIZE?
We offer discretionary size exchanges within 14 days of delivery, subject to stock availability and product condition.
For exchanges caused by an incorrect size selection, customers are generally responsible for return and replacement shipping costs.
WHAT IF I RECEIVE A DEFECTIVE OR INCORRECT ITEM?
Contact support@feinicko.com with your order number and clear photographs of the issue.
We will review the situation and provide an appropriate resolution in accordance with applicable law.
HOW LONG DOES A REFUND TAKE?
Refund timing depends on the reason for the refund and any applicable legal requirements.
Once a refund has been issued, your bank or payment provider may require additional time to process it.
PRE-ORDERS & RESTOCKS
WHAT IS A PRE-ORDER?
A pre-order allows you to purchase an item before it is ready for dispatch.
Production and preparation time is separate from shipping transit time.
CAN PRE-ORDER ITEMS BE DELAYED?
Production schedules may occasionally change due to manufacturing or quality control requirements.
If a significant delay occurs, we will make reasonable efforts to provide updated information.
Your applicable cancellation and refund rights remain unaffected.
WILL SOLD-OUT ITEMS BE RESTOCKED?
Some products may be restocked, while others are released in limited quantities.
Follow our official channels for collection updates and restock announcements.
CONTACT & SUPPORT
HOW CAN I CONTACT FEINICKO?
For order inquiries, product information, returns, or general assistance, please email:
Please include your order number when contacting us about an existing purchase.
WHERE IS FEINICKO BASED?
FEINICKO is an independent fashion brand owned and operated by FEINICKO CREATIVE TEAM, based in Ho Chi Minh City, Vietnam.
ADDITIONAL INFORMATION
For more information, please review:
Shipping Policy — https://feinicko.com/shipping
Returns Policy — https://feinicko.com/returns
Privacy Policy — https://feinicko.com/privacy-policy
Terms & Conditions — https://feinicko.com/terms-conditions
All rights reserved © 2026 FEINICKO.