PRIVACY POLICY

Last Updated: October 8, 2026

FEINICKO (“we,” “us,” or “our”) is an independent fashion brand owned and operated by FEINICKO CREATIVE TEAM, based in Ho Chi Minh City, Vietnam.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit www.feinicko.com, place an order, subscribe to our communications, or otherwise interact with our services.

By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy, subject to your rights under applicable law.

1. INFORMATION WE COLLECT

We may collect the following categories of personal information:

Personal and Contact Information

• Full name
• Email address
• Telephone number
• Billing and shipping addresses
• Country or region of residence

Order and Transaction Information

• Products purchased
• Order history and transaction details
• Payment status and payment references
• Shipping and delivery information
• Return, exchange, and refund requests

Payments may be processed by authorized third-party payment providers. We do not intentionally store complete payment card numbers or card security codes on our website.

Technical and Usage Information

• IP address
• Browser and device information
• Operating system
• Website activity and navigation data
• Cookies and similar technologies
• Referral sources and approximate location derived from technical information

Communications

• Customer service inquiries
• Emails and messages sent to us
• Feedback, reviews, or information voluntarily provided by customers

We request only information reasonably necessary for the purposes described in this Policy.

2. HOW WE USE YOUR INFORMATION

We may process personal information to:

• Process, confirm, and fulfill orders.
• Arrange shipping, delivery, customs documentation, and tracking.
• Process payments, refunds, and exchanges.
• Respond to customer inquiries and provide after-sales support.
• Prevent fraud, unauthorized transactions, and misuse of our services.
• Maintain and improve website functionality, performance, and security.
• Comply with applicable legal, accounting, and tax obligations.
• Send promotional emails and product updates where permitted by applicable law.
• Analyze website performance and customer engagement where permitted by applicable law.

Where required, we obtain your consent before processing personal information for specific purposes.

3. LEGAL BASIS FOR PROCESSING

Where applicable data protection laws require a legal basis, we process personal information on one or more of the following grounds:

• Performance of a contract or steps requested before entering into a contract.
• Compliance with legal obligations.
• Legitimate interests, where permitted and not overridden by your rights.
• Your consent, where required.
• Other lawful grounds recognized under applicable legislation.

For individuals covered by the European Union General Data Protection Regulation (GDPR), these grounds may correspond to Article 6 of the GDPR.

4. PAYMENT PROCESSING

Payments made through our website may be handled by independent third-party payment service providers.

These providers may collect and process information necessary to authorize payments, prevent fraud, and complete transactions in accordance with their own privacy policies and applicable laws.

FEINICKO does not sell or rent customers’ payment information to third parties.

5. SHIPPING AND DELIVERY PARTNERS

To fulfill orders, we may share necessary information with shipping carriers, logistics providers, customs agents, and delivery partners.

This information may include your name, address, telephone number, email address, order contents, and shipment value where required for delivery or customs processing.

Such information is shared only as reasonably necessary for the relevant service or as required by law.

6. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to:

• Maintain shopping cart and checkout functionality.
• Remember website preferences.
• Improve website performance and security.
• Measure website traffic and usage.
• Support advertising and marketing activities where applicable.

Essential cookies may be used to operate the website.

Non-essential analytics, advertising, or tracking technologies will be subject to consent or other requirements where applicable law requires it.

You may manage cookies through your browser settings and any cookie preference controls made available on our website.

Disabling certain cookies may affect website functionality.

7. MARKETING COMMUNICATIONS

If you subscribe to our newsletter or otherwise provide valid permission, we may send emails about new collections, product releases, promotions, and brand updates.

You may unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting support@feinicko.com.

We do not require customers to consent to optional marketing communications as a condition of purchasing products.

8. THIRD-PARTY SERVICE PROVIDERS

We may engage service providers to support website hosting, ecommerce operations, payment processing, shipping, customer support, email delivery, analytics, and security.

These providers may access personal information only to the extent necessary for their respective functions, subject to applicable contractual, confidentiality, and data protection obligations.

Some providers may act as independent data controllers for particular processing activities.

We do not sell personal information to data brokers.

9. INTERNATIONAL DATA TRANSFERS

FEINICKO operates from Vietnam and serves customers internationally.

Personal information may be processed or accessed in Vietnam and other countries where our authorized service providers operate.

Where required by applicable law, we implement appropriate safeguards and procedures for international transfers of personal information.

Privacy and data protection standards may differ between jurisdictions.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including order fulfillment, customer support, dispute resolution, fraud prevention, and compliance with applicable legal obligations.

Order and transaction records may be retained for periods required by accounting, tax, or consumer protection laws.

Marketing information is retained until you unsubscribe, withdraw consent, or the information is no longer needed, subject to applicable legal requirements.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, unless continued retention is legally required.

11. DATA SECURITY

We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a personal data incident, we will take appropriate action and provide notifications where required by applicable law.

12. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

• Request access to personal information held about you.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Withdraw consent where processing is based on consent.
• Object to or request restriction of certain processing activities.
• Request data portability where applicable.
• Request information about how your personal information is processed.
• Submit a complaint to a competent data protection authority.

Certain requests may be subject to lawful exceptions, identity verification, or mandatory recordkeeping obligations.

To exercise your rights, contact support@feinicko.com.

We will respond within the period required by applicable law.

13. CHILDREN’S PRIVACY

Our website is not intended to collect personal information knowingly from children without any consent or authorization required by applicable law.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the matter.

14. EXTERNAL WEBSITES

Our website may contain links to third-party websites, social media platforms, and external services.

We are not responsible for the privacy practices of independent third-party websites.

We encourage you to review their privacy policies before providing personal information.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our operations, services, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

16. CONTACT INFORMATION

For privacy inquiries, personal data requests, or questions about this Policy, please contact:

FEINICKO
Owned and operated by FEINICKO CREATIVE TEAM
Ho Chi Minh City, Vietnam
Email: support@feinicko.com
Website: www.feinicko.com

All rights reserved © 2026 FEINICKO.