Policy
Returns
RETURNS, EXCHANGES & REFUNDS POLICY
Last Updated: October 8, 2026
At FEINICKO, we take care in the design, production, and quality control of our products. We encourage customers to review product descriptions, measurements, and sizing information carefully before placing an order.
This Policy explains our procedures for order cancellations, returns, exchanges, refunds, and product-related issues.
Nothing in this Policy limits or excludes any mandatory consumer rights available under applicable law.
1. GENERAL RETURN POLICY
Except where required by applicable law, FEINICKO does not offer unconditional returns or refunds for changes of mind, personal preferences, or incorrect size selections.
Returns may be accepted in the following circumstances:
- The product arrives damaged or defective.
- An incorrect product or size is delivered due to an error by FEINICKO.
- The product materially differs from its description.
- A return or withdrawal is required under applicable consumer protection law.
- FEINICKO expressly approves a discretionary return request.
All return requests should be submitted to support@feinicko.com with the order number and relevant information.
FEINICKO may request reasonable supporting evidence to investigate a claim. Any review process will not restrict statutory consumer rights.
2. STATUTORY RIGHT OF WITHDRAWAL
Customers residing in jurisdictions where a mandatory statutory right of withdrawal applies may exercise that right in accordance with the applicable law.
For eligible distance purchases covered by European Union consumer protection rules, consumers generally have 14 days from the day they, or a third party designated by them other than the carrier, receive the goods to withdraw from the purchase without providing a reason, subject to applicable exceptions.
Where goods from one order are delivered separately, the withdrawal period may begin upon receipt of the final item, as provided by applicable law.
To exercise this right, customers must send a clear statement of their decision to withdraw to:
The notice must be sent before the applicable withdrawal period expires.
Customers may use the sample withdrawal form provided at the end of this Policy, but its use is not mandatory.
For an eligible statutory withdrawal, customers must return the goods without undue delay and no later than 14 days after notifying FEINICKO of their decision to withdraw, unless applicable law provides otherwise.
3. CONDITIONS OF RETURNED ITEMS
For discretionary returns and size exchanges, products must generally be:
- Unworn, except for reasonable fitting.
- Unwashed and unaltered.
- Free from damage, stains, odors, and signs of substantial use.
- Returned with original tags and accessories.
- Packaged appropriately to prevent damage during transit.
For statutory withdrawals, customers may inspect and try on goods to the extent necessary to establish their nature, characteristics, and fit.
Where permitted by applicable law, customers may be responsible for diminished value resulting from handling beyond what is reasonably necessary for such inspection.
Missing original packaging or tags will not automatically invalidate a mandatory statutory withdrawal where such a restriction is prohibited by law.
4. SIZE EXCHANGES
FEINICKO offers discretionary size exchanges within 14 days of delivery, subject to stock availability and product condition.
Size exchanges are available only where:
- The requested replacement size is available.
- The original product is in acceptable condition.
- The exchange request is approved under our voluntary exchange policy.
For discretionary exchanges caused by an incorrect size selection, customers are responsible for the cost of returning the original product and shipping the replacement.
Any additional taxes, customs charges, or import costs associated with an exchange will be handled according to applicable law and the arrangements disclosed before the exchange is confirmed.
Where FEINICKO shipped an incorrect size or product, we will arrange an appropriate remedy at no additional cost to the customer, as required by applicable law.
We cannot guarantee that a replacement size will remain available while an exchange is being processed.
5. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
If you receive a defective, damaged, or incorrect item, please contact support@feinicko.com as soon as reasonably possible.
To help us investigate, please provide:
- Your order number.
- A description of the issue.
- Clear photographs showing the product and relevant details.
- Photographs of the packaging where shipping damage is involved.
We may request additional information or, where appropriate, arrange for the product to be returned for inspection.
Where a product is confirmed to be defective, materially not as described, or incorrectly supplied, FEINICKO will provide an appropriate remedy in accordance with applicable law. This may include repair, replacement, price reduction, or refund.
Where required by law, FEINICKO will cover reasonable return shipping costs associated with a valid defect or incorrect-item claim.
A request for photographs or inspection does not remove or shorten any mandatory legal guarantee or consumer remedy period.
6. PRODUCT CHARACTERISTICS & HAND-FINISHED ITEMS
Some FEINICKO products feature garment washing, distressing, dyeing, raw denim, hand-applied details, surface coatings, printing, embroidery, or other specialized finishing techniques.
Minor variations in color, texture, wash patterns, distressing placement, and hand-finished details may occur between individual pieces.
Such variations may be inherent characteristics of the design where they are reasonably disclosed and consistent with the product description.
Product colors may also appear slightly different depending on screen settings and lighting conditions.
These characteristics do not exclude claims involving manufacturing defects, material discrepancies, or products that do not conform to their descriptions.
Customers should follow the care instructions provided for each product.
7. PRE-ORDER ITEMS
Pre-order products are manufactured, allocated, or prepared for delivery after an order is placed.
Estimated production and dispatch dates will be communicated on the product page, during checkout, or in the order confirmation.
These dates are estimates unless expressly confirmed as binding.
If a pre-order experiences a significant delay, FEINICKO will make reasonable efforts to notify affected customers and provide an updated estimated dispatch date.
Customers may request cancellation before dispatch. FEINICKO will review discretionary cancellation requests based on the order’s production status.
Where delivery deadlines, cancellation rights, withdrawal rights, or refunds are required by applicable law, those rights will remain fully available.
A product is not automatically exempt from statutory withdrawal rights merely because it is offered as a pre-order or manufactured in a limited production batch.
8. CUSTOMIZED AND PERSONALIZED PRODUCTS
Products manufactured to a customer’s individual specifications or clearly personalized for a particular customer may be excluded from certain statutory change-of-mind withdrawal rights where applicable law expressly permits such an exception.
A standard product produced in limited quantities, made available through a pre-order, or finished using FEINICKO’s regular design techniques is not necessarily considered individually personalized.
Any applicable exclusion will be disclosed before purchase.
Rights relating to defective, incorrect, or non-conforming products remain unaffected.
9. ORDER CANCELLATIONS
Customers may request order cancellation by emailing support@feinicko.com.
For standard in-stock products, we will attempt to accommodate cancellation requests submitted before dispatch.
However, cancellation cannot be guaranteed once fulfillment or shipment has begun.
If an order has already been dispatched, any applicable statutory withdrawal rights and return procedures will continue to apply.
If FEINICKO cancels an order because the product is unavailable or cannot be supplied, we will refund the amount paid for the canceled items and any applicable shipping charges.
Nothing in this section limits cancellation rights arising from non-delivery, significant delays, or other circumstances covered by mandatory consumer law.
10. RETURN SHIPPING COSTS
For discretionary returns and exchanges, customers are responsible for return shipping costs unless FEINICKO expressly agrees otherwise.
For eligible statutory withdrawals, customers generally bear the direct cost of returning the goods where permitted by applicable law and where this responsibility has been properly disclosed.
Where FEINICKO is responsible for supplying defective or incorrect goods, reasonable return shipping costs will be covered as required by applicable law.
Customers should contact us before sending a return to obtain the appropriate return instructions and destination.
Do not send returned products to an address appearing on a shipping label without first confirming the correct return destination.
11. REFUNDS
Approved refunds will be processed using the original payment method unless another method is expressly agreed and permitted by law.
For eligible statutory withdrawals, FEINICKO will reimburse the payments required by applicable law, including the cost of the least expensive standard delivery option offered for the original order, where applicable.
Additional charges resulting from a customer’s choice of an upgraded delivery service may be excluded where permitted by law.
Statutory withdrawal refunds will be issued without undue delay and within the applicable legal deadline, generally no later than 14 days after receiving the withdrawal notice for qualifying EU withdrawals.
Where permitted by law, FEINICKO may withhold reimbursement until the goods are received back or the customer provides evidence of having returned them, whichever occurs first.
For discretionary refunds, processing will begin after the return is received and the relevant conditions are confirmed.
Banks and payment providers may require additional time to display a completed refund.
No unauthorized refund processing fee will be deducted from a statutory refund.
12. SHIPPING, CUSTOMS & IMPORT CHARGES
International orders may be subject to import duties, taxes, customs clearance fees, and brokerage charges.
Responsibility for these charges depends on the shipping service selected, the terms disclosed at checkout, and applicable law.
Where FEINICKO expressly offers a shipping option with import duties and taxes included, the included charges will be handled according to that shipping arrangement.
Where duties and taxes are not included, customers may be required to pay charges imposed by the destination country.
Customs duties and taxes collected directly by government authorities or third parties may not be refundable by FEINICKO. Customers may need to seek reimbursement from the relevant authority or provider.
This does not affect any refund of amounts that FEINICKO is legally required to reimburse.
13. REFUSED OR UNDELIVERABLE SHIPMENTS
Customers are responsible for providing accurate and complete delivery information.
If a shipment cannot be delivered because of an incorrect address, failure to provide necessary information, or refusal to accept delivery, FEINICKO will review the circumstances and available carrier documentation.
Where permitted by law, reasonable and documented additional costs caused by the customer’s actions may be deducted from a discretionary refund after appropriate notice.
FEINICKO will not automatically treat an unsuccessful delivery or unpaid customs charge as a waiver of mandatory consumer rights.
Where FEINICKO or its delivery provider is responsible for a delivery failure, the customer’s legal rights remain unaffected.
14. LOST OR DAMAGED SHIPMENTS
If a shipment appears lost or arrives damaged, please contact support@feinicko.com with your order number and supporting information.
We may open an investigation with the relevant carrier.
FEINICKO will determine an appropriate resolution based on the circumstances, available evidence, the agreed delivery terms, and applicable consumer law.
Any contractual arrangement with a carrier does not automatically transfer the risk of loss to a consumer before the point required by applicable law.
15. HOW TO REQUEST A RETURN OR EXCHANGE
To submit a request, email:
Please include your order number, the product concerned, the reason for the request, and supporting photographs where relevant.
Our team will provide instructions for the next steps.
Customers exercising a mandatory statutory withdrawal right need only communicate an unambiguous withdrawal decision within the applicable deadline. They do not need FEINICKO’s discretionary approval for that right to be valid.
16. SAMPLE WITHDRAWAL FORM
Complete and send this form only if you wish to withdraw from an eligible contract.
To:
FEINICKO
FEINICKO CREATIVE TEAM
Ho Chi Minh City, Vietnam
Email: support@feinicko.com
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Product(s): ______________________
Order number: ______________________
Ordered on: ______________________
Received on: ______________________
Customer name: ______________________
Customer address: ______________________
Date: ______________________
Signature (only if submitted on paper): ______________________
This form is optional. A clear withdrawal statement sent by email is sufficient where permitted by applicable law.
17. CONTACT
For all return, exchange, refund, and cancellation inquiries:
FEINICKO
Owned and operated by FEINICKO CREATIVE TEAM
Ho Chi Minh City, Vietnam
Email: support@feinicko.com
Website: www.feinicko.com
All rights reserved © 2026 FEINICKO.